Customer support & contact center

Deliver world-class support with routed tickets, live chat, knowledge base and analytics — built for scale and SLA-driven teams.

99%

SLA adherence

4.8

Avg. CSAT

Core services

We run support as a product: predictable SLAs, routed workflows and tooling that reduces friction for customers and agents.

Fast classification, routing and prioritisation so the right team handles issues quickly.

triagerouting

Trusted by clients

Searchable help articles, FAQ and self-serve flows that reduce support load.

kbself-service

Trusted by clients

Human + bot handoff, canned responses and chat routing for faster resolution.

chatautomation

Trusted by clients

Configurable SLAs, escalations and priority workflows for enterprise clients.

SLAescalation

Trusted by clients

Channel and agent metrics, CSAT and response-time reports for continuous improvement.

analyticsCSAT

Trusted by clients

Agent training, playbooks and knowledge rollout to keep responses consistent and fast.

trainingplaybooks

Trusted by clients

Initial response targets vary by SLA but we commonly target <24 hour responses for lower tiers and <1 hour for priority/enterprise tiers.

Yes — we can staff 24/7 teams, follow-the-sun rosters or blended human+bot coverage depending on needs.

We integrate with major CRMs and ticketing platforms (Zendesk, Freshdesk, HubSpot, Salesforce) and custom APIs.

We deliver dashboards with CSAT, resolution time, first contact resolution and agent-level metrics.

We follow data handling best practices, can sign NDAs, and work with encrypted channels and role-based access controls.